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Terms of Service


LAVENA Canada designed and built this website ( to serve as the information and online shopping portal for our customers in North America. Our online store is currently serving clients in Canada, the USA and Mexico.

The website is powered by Shopify.  Shopify is an award-winning platform providing elegant solutions and creative tools for online publishing (websites and online stores).


This website contains information related to products manufactured by “LAVENA” AD and distributed by LAVENA Canada. The reproduction of documents, images and other information published on the site is permitted solely for information purposes and entirely for personal use. Any other use of such reproductions, including, among others, the use thereof for commercial purposes, is explicitly forbidden, unless the prior written consent of LAVENA Canada has been obtained.

The cosmetic brands used on this website and more specifically “Bebble”, “Maternea”, “MyRose of Bulgaria”, “Footprim”, “Lavanda” and “Tetradent” are registered trademarks of “LAVENA” AD. No licenses or rights to use the trademarks contained in this site are being granted and therefore it cannot be used without the prior written consent of the owner. The company “LAVENA” AD reserves the right to undertake legal actions in case of any infringement of its intellectual property rights, including in case of criminal offenses.

Modifications and Access to the Site

LAVENA Canada reserves the right to modify the content of this website, including products and prices, as well as terminate, temporarily suspend or interrupt the access to the whole site or parts thereof (including, among others, the content of the site, functionality or access periods) at any time, for any reason and on its discretion, without prior notice.


The LAVENA products can be purchased online through this website’s e-commerce functionality. All prices on our website and online store are in Canadian Dollars.

Payment Processing

In order to make it easy for customers to purchase our products and make payments online, Shopify has further integrated Shopify Payments powered by Stripe in its Commerce functionality. Stripe is a quick and secure way to accept credit card and debit card payments online. With Shopify Payments’ integration with Stripe, customers can process payments almost instantly. Stripe exceeds the most stringent industry standards for security. Click here to learn more about the technical details of Stripe's secure infrastructure.

In addition, payments can be processes through PayPal Express Checkout.


All orders are processed within 1-2 business days of receipt of order. If by chance your shipment is delayed you will be notified via email. We ship Monday through Friday, excluding weekends and holidays.

Products are shipped via Canada Post from our Toronto warehouse. We offer the following delivery options:

  • Expedited Parcel TM - please allow 2-4 business days from date your order is shipped. 
  • Xpresspost TM - please allow 1-2 business days from date your order is shipped.

Shipping Fees for all destinations within Canada will vary based on the weight of your shipment. Maximum order weight of 30 kg.

Extreme cold or heat can affect our products: some of our liquid-based products may freeze due to temperatures below 0°C and expand due to temperatures above 25°C, and some solid-based products can start to melt in high humidity. In extreme weather situations, we recommend and provide the Xpresspost TM 1-2 business day shipping service for these products, at an additional cost. This will ensure that your products do not sit in storage for extended periods, potentially causing leaks and damage to the rest of your order. Please contact us to inquire about specific products.


All the information, accessible via this site, is provided as is. LAVENA Canada shall not be liable for the accuracy of the information provided on this site or for any errors or omissions whatsoever it may contain. The user shall be solely responsible for the use of such information.

LAVENA Canada makes no warranty, neither express nor indirect, and undertakes no liability with regard to the access to or the use of this site, including with respect to damages or viruses that can damage the computer equipment or other property, belonging to the user.

LAVENA Canada shall not be liable for any direct or indirect losses whatsoever, irrespective of their causes, origin, nature or consequences as a result of access to the site by any person or inability to access to the site where the same shall be applicable to the use of the site and/or the reference to sources of information obtained directly or indirectly from the latter.

The user agrees that it shall not show on this site any information that may give rise to civil or criminal liability and agrees, with a view thereto, that it shall not divulge via this site any illegal information or information that damages reputation or is of defamatory or that violates and/or is detrimental to law and order.

Sites outside LAVENA Canada containing links to the present site are not under any control of the company LAVENA Canada, which therefore refuses any liability with regard to the content thereof. The links to other sites shall under no circumstances represent approval or partnership between the company LAVENA Canada and those sites where the mentioned sites are subject to own terms of use and privacy policies.

By using our Website or Services, you are accepting the practices described in these Terms of Service. If you do not agree with these Terms, delete all cookies from your browser cache after visiting our Website and do not visit or use our Website or Services. Your continued use of our Website or Services signifies your acceptance of these Terms of Service.

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